Surveyors and Architects
Helping You Navigate Rising Pressures and Expectations
Surveyors and architects face increasing commercial, regulatory and professional pressures.
Projects are becoming more complex, client expectations continue to rise, and firms are often expected to deliver high-quality work against demanding timescales and budgets. Many practices are also balancing project delivery, business development and the day-to-day running of the business with limited internal resource.
In our experience, disputes and claims rarely arise because the technical work was wrong. More often, problems develop because expectations were not aligned, scope evolved during the project, instructions were unclear or concerns were not addressed early enough.
Common challenges include:
- Unclear records of instructions and/or scope
- Scope creep and additional services
- Fee disputes
- Complaints and professional negligence claims
- Managing insurer notifications and PII renewals
- Resource pressures affecting communication and project oversight
- Regulatory and reputational concerns
Practical Guidance Backed by Real Claims Experience
When complaints or claims arise, they can be stressful, time-consuming and costly, diverting attention away from clients, projects and business growth.
Our deep understanding of how claims develop and how they can often be avoided means that we are able to give practical and experienced advice to assist in preventing issues arising in the first place, and to preventing issues escalating into significant problems if they do arise.
Drawing on more than 30 years’ experience defending claims against surveyors, architects and other construction professionals, we have seen first-hand the issues that most commonly lead to disputes, complaints and professional negligence claims. This insight allows us to help clients identify potential vulnerabilities early, strengthen processes and place themselves in the best possible position should concerns arise.
Ongoing and On‑Demand Support for Managing Risk
For firms seeking strategic and ongoing support, our Fractional Risk Officer service means that we are able to act as part of the team, giving embedded risk management expertise, helping clients improve processes to avoid issues arising, assist in the internal management of claims, PII renewals, training, file reviews and wider risk management initiatives.
For firms that need practical support as issues arise, our Embed and Protect® service provides access to experienced risk professionals who can help who can help manage and address risk concerns before they escalate.
Targeted Support for High‑Risk Areas
For clients who have had historic claims issues, or who have identified a particular area of concern within the business, our DeRisk® service provides an independent review of the business’ historic and current risk profile, together with practical recommendations to help demonstrate to insurers that the historic issues have been identified, quantified, understood and addressed.
Our Project Plus service assists construction clients manage projects- taking the ‘hassle factor’ away from our clients, enabling them to focus on the actual work, leaving us to assist in ensuring that all the ‘plates’ are kept spinning and progress on projects is managed and supported.
Our aim is to help surveyors and architects protect their business, reputation and client relationships while remaining focused on delivering successful projects.